Tuesday, October 24, 2023

I had one of those painful family tech support moments today. It involved a parent and a printer. The horror.

Thankfully, last time I was with my mum, I had written instructions on how to request remote assistance in a text file. And I was confident, because my mother can work a computer. She used to be a typist, she taught me how to use MS-DOS and Word Perfect.

However, my confidence was misplaced.

The first 3 steps in the instructions were as follows:

1. Open the start menu
2. Type “invite”
3. Click on “Invite someone to provide you assistance” that should be at the top of the menu

We were unable to progress to step 3 without a WhatsApp video call. I’ll spare you the rest.